We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.
The item I purchased is not suitable and want to exchange it for something else. What do I do?
You may bring the item back to the store for an exchange or contact our branch where the item was bought to make arrangements if you are going to return the item later than 14 days of the purchase date.
Please note: no returns on markdown items
14 days exchange or refund policy
We will refund or exchange most goods if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all. Please provide your original invoice.
There are goods excluded from the 14 day exchange or refund policy?
There are a few exceptions due to hygiene reasons, applicable legislation or for reasons of cost efficiency. The goods we exclude from the 14 day return and exchange policy are:
1. Goods purchased by way of special arrangement or custom order will only be replaced if defective
2. Perishable goods that are returned beyond their expiry dates
3. Goods which are sold as red ticket goods, damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods
4. Shavers, toothbrushes and other personal care items.